Butler Supervisor

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly skilled and professional Butler Supervisor to join our esteemed team in Jeddah, Saudi Arabia. As a Butler Supervisor, you will be responsible for overseeing and coordinating the butler services in our luxury establishment, ensuring the highest standards of service and guest satisfaction.

• Lead and manage a team of butlers, providing guidance, training, and support to maintain exceptional service standards
• Develop and implement efficient work schedules and task assignments for the butler team
• Oversee the preparation and maintenance of guest rooms, common areas, and private spaces
• Coordinate with other departments to ensure seamless service delivery and guest experience
• Handle VIP guests and their specific requirements with utmost discretion and professionalism
• Manage inventory and supplies for the butler department
• Conduct regular performance evaluations and provide constructive feedback to team members
• Resolve guest complaints and concerns promptly and effectively
• Ensure compliance with all safety and security protocols
• Stay updated on industry trends and implement innovative service techniques

Qualifications

• Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus
• Fluency in English required; proficiency in Arabic is highly desirable
• Flexibility to work varying shifts, including weekends and holidays
• Ability to maintain confidentiality and exercise discretion at all times

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.